--- title: De-Escalation Training & BSIS Security Guard Courses | Sureline CA description: "De-escalation, behavioral awareness, and workplace violence prevention training for CA organizations, plus BSIS security training (ATG #2994)" image: https://www.surelinetraining.com/hubfs/Screenshot%202026-06-30%20at%208.36.32%20PM-1.png --- [Skip to content](https://www.surelinetraining.com#main-content) [![TRans STC Logo](https://www.surelinetraining.com/hs-fs/hubfs/TRans%20STC%20Logo.png?width=175&height=175&name=TRans%20STC%20Logo.png "TRans STC Logo")](https://www.surelinetraining.com/trauma-informed-de-escalation-training) - [Home](https://www.surelinetraining.com) - [Training](https://www.surelinetraining.com/trauma-informed-de-escalation-training) - [About](https://www.surelinetraining.com/about) - [Contact](https://www.surelinetraining.com/contact) ###### IN-PERSON TRAINING • WORKPLACE SAFETY • CA. SECURITY COMPLIANCE  ## Practical Training for Safer, More Confident Human Interactions Sureline Training & Compliance equips public-facing teams with practical tools for navigating high-emotion interactions through trauma-informed, non-tactical de-escalation training, professional communication, safety-focused assessment, and guided practice. We also help organizations strengthen workplace safety and support California security professionals and private security employers with BSIS-required training, compliance support, policy development, and operational guidance. ![STC DET](https://www.surelinetraining.com/hs-fs/hubfs/Screenshot%202026-07-15%20at%204.18.11%20PM.png?width=2000&height=1123&name=Screenshot%202026-07-15%20at%204.18.11%20PM.png "STC DET") [Request A Training or Consultation](https://41xplp.share-na2.hsforms.com/2IyqhC3lHT2-75BtlPnP3CQ) ## Built for Real-World Encounters People may become overwhelmed by fear, frustration, uncertainty, trauma, anger, behavioral health challenges, or simply feeling unheard. Sureline provides practical training and support that helps professionals respond with greater awareness, confidence, sound judgment, and respect for human dignity and safety. **Our services include:** - Trauma-informed, non-tactical de-escalation training - Implicit and explicit bias training - Workplace violence prevention training and plan development - California BSIS-required initial training and continuing education - Security training-file review, continuing-education tracking, and compliance support - Startup and operational guidance for California Private Patrol Operators and Proprietary Security Employers - Policy, procedure, and standard operating procedure development - Customized training for public-facing organizations and teams ![IEB Training](https://www.surelinetraining.com/hs-fs/hubfs/ER%20Training.jpg?width=1668&height=1125&name=ER%20Training.jpg "IEB Training") ![STC DET](https://www.surelinetraining.com/hs-fs/hubfs/Screenshot%202026-09-06%20at%206.38.22%20PM.png?width=2018&height=1516&name=Screenshot%202026-09-06%20at%206.38.22%20PM.png) # De-Escalation & Specialized Training **Practical, in-person training for challenging human interactions.** Sureline provides trauma-informed, non-tactical de-escalation training that helps public-facing teams communicate effectively during high-emotion and high-stress encounters, acknowledge concerns without making promises they cannot fulfill, maintain appropriate boundaries, recognize changing safety conditions, and work toward safer, more constructive outcomes. **Training offerings include:** Trauma-Informed De-Escalation  • Implicit & Explicit Bias Training • Customized Training for Public-Facing Teams [Request A Training or Consultation](https://41xplp.share-na2.hsforms.com/2IyqhC3lHT2-75BtlPnP3CQ) ![STC WPVPP](https://www.surelinetraining.com/hs-fs/hubfs/STC%20WPVPP.png?width=1614&height=1070&name=STC%20WPVPP.png) ## Workplace Violence Prevention & Preparedness **Practical preparation for safer workplaces.** Sureline helps organizations strengthen employee awareness, reporting, communication, preparedness, and appropriate response. For applicable California non-healthcare general-industry employers, we also provide Workplace Violence Prevention Plan development and implementation support. **Services offered:** Workplace Violence Prevention Plan Development • Workplace Violence Prevention Staff Training • Implementation Support • Documentation Support [Request A Training or Consultation](https://41xplp.share-na2.hsforms.com/2IyqhC3lHT2-75BtlPnP3CQ) ![BSIS Training](https://www.surelinetraining.com/hs-fs/hubfs/Screenshot%202026-07-15%20at%202.21.26%20PM.png?width=1972&height=1316&name=Screenshot%202026-07-15%20at%202.21.26%20PM.png) ## California Security Training & Compliance Support **Specialized support for California security professionals and employers.** As a California Bureau of Security and Investigative Services-approved Training Organization, Sureline provides required initial instruction and continuing education, along with training-file, compliance, and operational support for Private Patrol Operators, Proprietary Security Employers, and security professionals. ### Services offered - Power to Arrest and Appropriate Use of Force - Initial Security-Officer Training - Continuing Education - Training-File Review - Continuing-Education Tracking - Audit Readiness - Private Patrol Operator and Proprietary Security Employer Consulting - Policies and Standard Operating Procedures - Startup and Operational Guidance  [Request A Training or Consultation](https://41xplp.share-na2.hsforms.com/2IyqhC3lHT2-75BtlPnP3CQ) ---   > **Disclaimer:** Sureline provides professional training and consulting services only. We do not provide legal advice, guarantee regulatory or licensing outcomes, or guarantee specific training results. © 2026 Sureline Training & Compliance is a service line of Sureline Security Services, Inc. | CA BSIS **ATG #2994 | All rights reserved.** |**Phone:** 916-540-9036  **Email:** [info@surelinetraining.com](mailto:info@surelinetraining.com)   ![STC Credential Bar](https://www.surelinetraining.com/hs-fs/hubfs/Screenshot%202026-09-01%20at%207.02.14%20PM.png?width=2000&height=312&name=Screenshot%202026-09-01%20at%207.02.14%20PM.png "STC Credential Bar")